1-1 Device Program

Our 1-1 Device Program is well underway. Any student from Year 4 to 6 who would like to obtain a device during the year can now purchase one via our Learning With Technologies current student portal.

Frequently Asked Questions

What happens if we don’t purchase a 1:1 Chromebook?

Students will be provided with a shared Chromebook for classroom use only. These cannot be taken home. Most students will have access to a device and may need to share. In these cases, we aim to provide one Chromebook for every three/four students.

Can I buy a Chromebook elsewhere?

No. Greenvale Primary School does not support a Bring Your Own Device (BYOD) program. All Chromebooks must be purchased through our school portal. This ensures:

•  Correct specifications for learning and compatibility with school systems.
•  Competitive pricing with education-grade models.
•  A 3-year warranty covering both the Chromebook and battery.
•  Accidental damage protection (only available to educational buyers).
•  On-site technical support from the school IT Department.
•  Pre-installed school software image for consistent access to tools and apps.

Retail Chromebooks (e.g. from JB Hi-Fi) must be returned to the retailer for repairs, which can take significantly longer and may involve lengthy manufacturer disputes.

Do we need to purchase insurance?

No. Chromebooks purchased through the school portal include the Standard Education Warranty with accidental damage cover.

Can we repair the Chromebook ourselves or take it to a repair shop?

No. Third-party repairs will void the warranty. The school IT Department is authorised by the supplier to carry out basic repairs. For major issues, the IT team will manage the repair process directly with the supplier to ensure fast turnaround.

Will the school install an internet filter on my child’s Chromebook?

No. The school network is filtered by the Department of Education while on site. For home use, parents/carers are responsible for internet filtering. While we don’t recommend a specific product, the best approach is to supervise Chromebook use in shared spaces and maintain open conversations about online safety. We teach responsible digital behaviour at school and encourage the same at home.

Do Chromebooks need antivirus software?

No. Chromebooks run ChromeOS, which has built-in security features.

School-managed devices also include admin controls to restrict apps, extensions, and settings. Traditional antivirus software is not required or supported.

If your child experiences pop-ups or strange behaviour, it’s usually due to a problematic website or extension. The school IT Department can fix this quickly by removing extensions, resetting the browser, or performing a Powerwash.

What happens if my child leaves the school during the next three years?

School-issued Chromebooks include Department of Education-licensed software. If your child leaves, we will remove this software and reset the device for personal use. Please return the Chromebook to the IT Department a week before their final day to allow time for this process.

What should I do if the Chromebook stops working?

Let your child’s teacher know. If necessary, the teacher will refer the issue to the IT Department. The team will assess whether the issue is covered by warranty or insurance, or if it’s a software problem.

For warranty or insurance claims, the IT Department will log the issue with our supplier (LWT), and a technician will visit the school for repairs. Warranty jobs typically take 4–5 business days; insurance repairs may take longer.